Delayed/damaged baggage

What to do if you did not find your baggage at the appropriate baggage carousel after landing or if your luggage has been damaged?

After landing and passing through the passport control, we kindly as you to visit the lost/found desk located in the baggage claim area and fill out an appropriate document - record, which is necessary to further track the status of your baggage.

All relevant services and airlines are engaged on locating and delivering your baggage as soon as possible, therefore we kindly ask for your patience and understanding.

You can check the status of your lost baggage by entering the file reference number from the Lost and Found report you have received when reporting the issue (Electronic baggage tracing).

Please note that baggage handling falls under the responsibility of the operators engaged by the airlines, therefore Belgrade Airport customer service is unable to respond to your baggage inquiries. Depending on the chosen airline, please contact the competent operators:

If you used the services of the following airlines:

Air France- AF
British Airways -BA
HAINAN AIRLINES
Air Serbia
KLM Royal Dutch Airlines - KL
Pegasus Airlines - PC
Qatar Airways -QR
Tarom - RO
TURKISH AIRLINES
EasyJet - U2
Fly Dubai - FZ
Air Cario - SM
Israir - 6H
Eurowings - EW
Luxair- LG
Norwegian - DY
Air Montenegro - MNE
Nouvelair- BJ
Lufthansa - LH
Austrian Airlines - OS
Swiss - LX
Wizz Air - W6

PLEASE CONTACT:
Location: Lost/found desk in the baggage claim area
Operator: Menzies aviation /Sky Partner
Telephone number: +381 (0)11/ 209 7416 (every day from 8 am till 12 noon and from 6pm till 8 pm)
E-mail Address: [email protected]

If you used the services of the following airlines:

LOT Polish Airlines - LO
Aegean Airlines
Arkia - IZ
Ajet - VF

PLEASE CONTACT:
Location: Lost/found desk in the baggage claim area
Operator: Goldair handling
Telephone number: Telephone number: + 381 (0)11/ 209 7120 (every day from 9 am till 3 pm)
E-mail Address: [email protected]