Quality certification

Belgrade Airport achieved Level 2 certificate in Airport Council International’s (ACI) Airport Carbon Accreditation program

 

 

  • ACA Level 2 reflects continuation of airport commitment to VINCI environmental policy of reaching zero net emission across its network by 2050
  • Belgrade airport reduced 19.4% of CO2 in 2021 compared to 2019

 

Belgrade, March 20, 2023 - Belgrade Nikola Tesla Airport, operated by BELGRADE Airport a member company of VINCI Airports, reached level 2 of the Airport Council International (ACI) Airport Carbon Accreditation Program (ACA) recognizing the airport’ efforts to reduce carbon emissions. Level 2 accreditation illustrates the effectiveness of the environmental strategy developed at Belgrade Airport since it joined the VINCI airport network in 2018.

 

Belgrade airport met the requirements of ACA Level 1 in 2020 regarding mapping, and Level 2 reffers to reduction of carbon footprint and definition of plan for managing emissions through constant reduction of CO2 emissions from sources that are under the direct control of the airport.

 

Project of expansion, reconstruction and modernisation of Belgrade airport puts a strong focus on ecolocigal transition with significant investments made in the previous period such are: new 44MWh natural gas tri-generation heating plant which replaced the heating plant powered by heavy fuels, LED lighting introduction with over 6000 lamps making around 95% of total number of lamps, and buidling of a 1 MW solar plant. Effective management of emissions was confirmed by showing a reduction of CO2 by 19.4% in 2021 compared to 2019.

 

Airport Carbon Accreditation (ACA) is the only international program to reduce the greenhouse gas emissions specific to airports. This independent and voluntary program uses internationally recognized methodologies to assess an airport’s commitments towards a better managing its carbon emissions. Once authenticated, these commitments are then officially acknowledged through the award of one of the program’s 6 levels of certification: Mapping, Reduction, Optimization, Neutrality, Transformation and Transition.

 

 

Belgrade Airport successfully certified

Belgrade, February 27, 2023 - ISO 50001 is an international standard that defines the requirements and guidelines for the successful development, implementation, maintenance and continuous improvement of an energy management system in an organization.

 

With its application, companies establish a framework for structured control of energy consumption, achieve greater energy efficiency, reduce their costs and negative impact on the environment, primarily through saving resources, using renewable energy sources and reducing the impact on climate change.

 

Climate change and the importance of taking measures to reduce global warming was recognized by VINCI Airports, the leading global airport operator, thus in 2016  VINCI established an Environmental Strategy with the goal of achieving zero emissions of greenhouse gases at all airports within the group by 2050.

 

By launching this environmental strategy, the first of its kind in the airport sector, VINCI Airports made environmental protection, including the reduction of its carbon footprint through decarbonization and energy efficiency, one of its strategic priorities.

 

BELGRADE AIRPORT d.o.o. established a team for energy efficiency, decarbonization and environmental protection in 2022, an energy manager was appointed, internal processes supporting the energy management system were improved, in accordance with the requirements of the specified standard with the aim of providing energy efficient services.

 

In February 2023, BELGRADE AIRPORT d.o.o. was certified for the first time according to the ISO 50001:2018 standard for the provision of airport management services and ground handling of aircraft, passengers, baggage, goods and mail.

 

This certificate obtained from the independent external certification body Bureau Veritas, has confirmed that BELGRADE AIRPORT has established an Energy Management System pursuant to the requirements of this standard and that it has adjusted its operations according to the requirements of the energy efficiency program. 
 

 

 

Belgrade Nikola Tesla Airport receives 2020 airport service quality (ASQ) awards from ACI

 

 

 

Belgrade Nikola Tesla Airport re-awarded Airport Health Accreditation from the ACI

 

Belgrade, February 8, 2022 - Airport Council International (ACI) has recognized again exceptionally thorough sanitary measures put in place in order to counter the COVID-19 pandemic and re-awarded Belgrade Nikola Tesla Airport with the Airport Health Accreditation (AHA) for 2022.

 

As in 2021, after a complete evaluation of the implemented prevention and sanitary measures, the ACI rewarded Belgrade Nikola Tesla Airport efforts based on a scrupulous observation of the processes of cleaning and disinfecting the site, social distancing markings, strategic organization of terminal space and passenger and public prevention measures awareness communication campaigns.

 

The corpus of health measures set up at Belgrade Nikola Tesla Airport is part of a bigger sanitary measures campaign organized by VINCI Airports throughout its whole 53 airports network, “Protecting Each Other”, itself based on COVID-19 health recommendations issued by the World Health Organization, the International Civil Aviation Organization (ICAO) and local health regulations. This accreditation complements the other health accreditations obtained by VINCI Airports on its international network.

 

The AHA accreditation as an international program has been created in order to reward the airports for their efforts to create a safe transit space for all and their commitment to a high-quality service. Furthermore, this recognition will reinforce customers’ trust in traveling again, by guaranteeing a robust health protocol for them.

 

 

 

 

Belgrade, March 1, 2021 – Belgrade Nikola Tesla Airport – operated by VINCI Airports – has been recognized by Airports Council International (ACI) in the 2020 Airport Service Quality (ASQ) Award program as the best airport in Europe in two categories: one of the Best Airport by Size and Region (5 to 15 million passengers per year) and Best hygiene measures by Region (Europe). The Hygiene award is a new award and the airport was recognised along with several other European airports in this new category. 

 

Belgrade airport is one of the seven airports from VINCI Airports network that were recognized by their customers for their exceptional experience in 2020 and were awarded by the Airport Service Quality (ASQ) program. The latest is the world’s leading airport passenger satisfaction benchmark, representing their voice worldwide, with close to 400 airports participating across 95 countries. These awards represent the highest possible accolades for airport operators and are an opportunity to celebrate the commitment of airports worldwide to continuously improve passenger experience. 

 

”Despite the challenges posed by the pandemic, Airport Nikola Tesla has managed to collect two quartile ASQ surveys from our customers. These awards confirm our commitment to listening to our customers and maintaining quality service and safe operations especially during these trying circumstances. Improving airport and service experience will remain our focus for our passengers and all airport customers.” said Belgrade Airport CEO Francois Berisot.

 

Safety and passenger experience are indeed at the heart of Belgrade airport’s commitment, which benefits from VINCI Airports’ global network and expertise in keeping up to the highest international standards, as well as dedicated, hardworking and highly adaptable local teams.

 

As such, Belgrade Airport was recently awarded by ACI on health and environmental issues with the Airport Health Accreditation (AHA) and the first level of the Airport Carbon Accreditation (ACA). Additionally, Belgrade Airport has successfully completed the recertification process in accordance with ISO 9001: 2015 - Quality Management System and ISO 14001:2015 - Environmental Management System, and has, for the first time, been certified according to ISO 45001: 2018 – Occupational Health and Safety Management System, thus recognizing the commitment to the high level of quality services, continuous improvement of environmental protection and dedication to providing a safe and efficient working environment.

 

 

 

 

Successfully completed the recertification process in accordance with ISO

 

BELGRADE AIRPORT has successfully completed the recertification process in accordance with ISO 9001: 2015 - Quality Management System and ISO 14001:2015 - Environmental Management System, and has, for the first time, been certified according to ISO 45001: 2018 – Occupational Health and Safety Management System.

 

The Certification according to the stated standards recognizes the commitment of the company and all the employees to high level of quality services, continuous improvement of environmental protection and dedication to providing a safe and efficient working environment.

 

The certificates are valid until 2024, and in the course of the next 3 years, their validity will be maintained through annual audits.

 

The certification was performed by Bureau Veritas (French certification house) licensed for ISO certification, which certifies other airports in France belonging to the VINCI Airports network.

 

Belgrade Nikola Tesla Airport receives Airport Health Accreditation from the ACI

 

Belgrade, January 22, 2021 - Airport Council International (ACI) recently granted Belgrade Nikola Tesla Airport the Airport Health Accreditation (AHA), to reward the exceptionally thorough sanitary measures put in place at the airport in order to counter the COVID-19 pandemic.

 

After a complete evaluation of the implemented prevention and sanitary measures, the ACI rewarded Belgrade Nikola Tesla Airport efforts based on a scrupulous observation of the processes of cleaning and disinfecting the site, social distancing markings, strategic organization of terminal space and passenger and public prevention measures awareness communication campaigns.

 

The corpus of health measures set up at Belgrade Nikola Tesla Airport is part of a bigger sanitary measures campaign organized by VINCI Airports throughout its whole 45 airports network, “Protecting Each Other”, itself based on COVID-19 health recommendations issued by the World Health Organization, the International Civil Aviation Organization (ICAO) and local health regulations. This accreditation complements the other health accreditations obtained by VINCI Airports on its international network.

 

Belgrade Airport CEO, Francois Berisot stated: “We have always been fully dedicated to make the passengers’ protection and safety our priority, which is crucial nowadays more than ever. This accreditation shows our commitment to maintaining safe operations, and to reassure the travelling public that all the necessary prevention measures at the airport are in place.”

 

The AHA accreditation as an international program has been created in order to reward the airports for their efforts to create a safe transit space for all and their commitment to a high-quality service. Furthermore, this recognition will reinforce customers’ trust in traveling again, by guaranteeing a robust health protocol for them.

 

 

 

 

Belgrade Nikola Tesla Airport joins Airport Carbon Accreditation programme

 

Belgrade Nikola Tesla Airport joins Airport Council International’s (ACI) Airport Carbon Accreditation program and achieves Level 1 certificate on November 23 thus recognizing the airport’ efforts to reduce carbon emissions.

 

This certification is the first result of the new environmental strategy developed in Belgrade airport since it joined VINCI Airports’ network in 2018. By applying ACA certification on all its airports worldwide, VINCI Airports commits to decarbonizing aviation on a global level. The environmental strategy developed at Belgrade airport will also comply with VINCI Airports’ commitments to halve water consumption per passenger, zero pesticide use, zero waste to landfill and halve CO2 gross emissions by 2030 and reach zero net emissions by 2050.

 

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As part of the extension and modernization of Belgrade airport, VINCI Airports has planned numerous investments to reduce carbon emissions: replacement of the heavy fuel oil boiler room with a natural gas boiler room, coupled with a tri-generation unit, replacement of the lighting with LED, and the construction of a 1 MWp solar farm.

 

Airport Carbon Accreditation (ACA) is the only international program to reduce the greenhouse gas emissions specific to airports. This independent and voluntary program uses internationally recognized methodologies to assess an airport’s commitments towards a better managing its carbon emissions. Once authenticated, these commitments are then officially acknowledged through the award of one of the program’s 6 levels of certification: Mapping, Reduction, Optimization, Neutrality, Transformation and Transition.

 

 

 

 

VINCI Airports awarded for its quality of service

 

  • Belgrade, Porto, Guanacaste and Puerto Plata airports voted best in their region
  • Successful recovery in a very dynamic context thanks to anticipation and innovation

 

This year, VINCI Airports ranked four airports in its network among the best in the world in terms of service quality in the ACI (Airport Council International) ranking, which is the global benchmark for airport service quality.

 

The airports of Belgrade in Serbia, Porto in Portugal, Guanacaste in Costa Rica and Puerto Plata in the Dominican Republic, are named the best airports in their region ("ASQ Best airport by size and region" award). ACI also awards the prize for the friendliest airport and the most committed team to Belgrade airport, and the best passenger journey to Guanacaste airport.

 

In Japan, Osaka International Airport has been ranked number 1 in the OAG Punctuality League. This worldwide recognition of punctuality performance follows the CIRIUM ranking published at the beginning of the year, which also placed Osaka airport in pole position ('large airports' category).

 

These awards illustrate VINCI Airports' ability to maintain its performance in terms of quality of service despite a very dynamic recovery context (doubling of VINCI Airports' passenger traffic between 2021 and 2022 with 209 million passengers handled).

 

Nicolas Notebaert, CEO of VINCI Concessions and Chairman of VINCI Airports, comments: "I congratulate the VINCI Airports teams for the great operational success of the takeover. Their commitment has been exemplary. Ensuring a positive experience for our passengers is one of the strengths of the VINCI Airports model. We are very proud to have met the challenge of getting passengers back to our airports quickly and efficiently.”

 

About VINCI Airports

 

The world's leading private airport operator, VINCI Airports operates more than 65 airports in 12 countries in Europe, Asia and the Americas. Thanks to its expertise as a global integrator, VINCI Airports develops, finances, builds and manages airports by providing its investment capacity and its know-how in optimizing operational performance, modernizing infrastructures and managing their operations and environmental transition. VINCI Airports is the first airport operator to have committed to a global international environmental strategy in 2016, to achieve the goal of net zero emission across its entire network by 2050.

 

ACI Airport Service Quality Award 2022

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